Contact information

CONTACT INFORMATION

Aurion Labs is committed to providing clear and accessible communication for product enquiries, order support and general questions.

The quickest and preferred way to contact Aurion Labs is via Telegram.

Preferred Contact Method

Telegram: @aurionlabs

For the fastest response, we recommend contacting us directly through Telegram.

Website Contact Form

You can also contact Aurion Labs using the contact form available on our website.

When contacting us regarding an existing order, please include your order number and sufficient information for us to identify and assist with your enquiry.

Product & Research Enquiries

For questions relating to our available research materials, product specifications, availability or general product information, please contact us via Telegram or through the website contact form.

Please note that Aurion Labs products are supplied exclusively for laboratory, analytical and scientific research purposes.

We are unable to provide medical advice, individual treatment recommendations or guidance relating to human or veterinary use.

Order Support

For enquiries concerning an existing order, please provide:

• Your name
• Order number
• Nature of your enquiry
• Relevant photographs where applicable

Providing this information will help us investigate and respond to your enquiry efficiently.

Damaged, Missing or Incorrect Orders

If you need to contact us regarding a damaged delivery, missing item or incorrect product, please provide your order number and photographs where relevant.

Further information regarding these situations can be found within our Returns & Refund Policy and Shipping Policy.

Response Times

We aim to respond to enquiries as quickly as reasonably possible.

Telegram will generally provide the quickest method of contacting Aurion Labs.

Important

Please ensure that you are communicating with the correct Aurion Labs Telegram account:

@aurionlabs

Aurion Labs cannot accept responsibility for communications, payments or transactions conducted with unauthorised accounts or individuals impersonating the Aurion Labs brand.

Contact Aurion Labs

Telegram: @aurionlabs

Alternatively, please use the Contact form available through this website.

Aurion Labs

Precision. Quality. Innovation.