Refund policy
RETURNS & REFUND POLICY
At Aurion Labs, we take great care in the handling, storage, packaging and dispatch of our research materials. If there is an issue with your order, please contact us as soon as possible so that we can help.
DAMAGED, INCORRECT OR MISSING ITEMS
Please inspect your order upon delivery.
If an item arrives damaged, you receive the incorrect product, or an item is missing from your order, please contact Aurion Labs as soon as reasonably possible after delivery.
Where appropriate, we may request photographs of the product, packaging and shipping label to allow us to investigate the issue.
Where an error or damage is confirmed, we will arrange an appropriate replacement or refund.
RETURNS
Due to the nature of laboratory research materials and the importance of maintaining appropriate storage, handling and product integrity, returned products cannot ordinarily be placed back into saleable inventory once they have left our control.
Please contact us before attempting to return any product.
Where you have a statutory right to cancel or return an order, Aurion Labs will honour those rights in accordance with applicable UK consumer law.
Products should not be returned to Aurion Labs without prior return instructions.
REFUNDS
Once an approved return has been received and inspected, we will notify you of the outcome.
Where a refund is approved, it will normally be issued to the original payment method. The time taken for funds to appear in your account may vary depending on your bank or payment provider.
Where an order is refunded because of an error by Aurion Labs, an incorrect item or goods arriving damaged, appropriate delivery charges will also be addressed as required.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible.
If your order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
If the order has already been dispatched, different cancellation and return requirements may apply.
STORAGE & HANDLING
Customers are responsible for following the storage information supplied with their research materials after delivery.
Aurion Labs cannot accept responsibility for deterioration or damage caused by inappropriate storage, handling, exposure to excessive temperatures, contamination or other unsuitable conditions occurring after successful delivery.
This does not affect your statutory rights where goods were faulty, damaged or otherwise not as described when supplied.
RESEARCH MATERIALS
Aurion Labs products are supplied exclusively for laboratory, analytical and scientific research purposes.
They are not intended for human or veterinary use.
CONTACT US
For questions regarding a return, refund, damaged delivery or order issue, please contact Aurion Labs via:
Telegram: @aurionlabs
Alternatively, please use the Contact form available through our website.
When contacting us about an existing order, please include your name, order number, product concerned and a description of the issue.
YOUR STATUTORY RIGHTS
Nothing within this Returns & Refund Policy is intended to exclude, restrict or override any rights that cannot legally be excluded under applicable UK consumer law.
Aurion Labs
Precision. Quality. Innovation.