Privacy policy
PRIVACY POLICY
Aurion Labs respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us or placing an order.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used and the rights available to you in relation to your personal information.
1. INFORMATION WE COLLECT
When you visit our website, place an order, contact us or otherwise interact with Aurion Labs, we may collect information including:
• Your name
• Billing and delivery address
• Email address
• Telephone number, where provided
• Order and transaction information
• Products purchased
• Communications you send to us
• Information submitted through our website Contact form
• Technical information relating to your use of the website, such as IP address, browser information and device information
• Information collected through cookies and similar technologies
We only seek to collect information that is reasonably necessary for operating our website, processing orders, communicating with customers and fulfilling our legal obligations.
2. HOW WE USE YOUR INFORMATION
Personal information may be used to:
• Process and fulfil orders
• Arrange delivery of purchases
• Provide order confirmations and updates
• Respond to enquiries and provide customer support
• Process returns, refunds or order issues
• Prevent or investigate fraudulent transactions
• Maintain appropriate business and transaction records
• Operate, maintain and improve our website
• Comply with applicable legal, regulatory, accounting and tax obligations
• Protect the security and integrity of Aurion Labs and our customers
Where required by law, we will only use personal information where we have an appropriate lawful basis for doing so.
3. PAYMENT INFORMATION
Payments made through the Aurion Labs website may be processed by third-party payment providers.
Aurion Labs does not necessarily receive or retain your complete payment-card information.
Payment providers may collect and process information in accordance with their own privacy policies and security requirements.
4. SHOPIFY
The Aurion Labs online store is operated using Shopify.
As part of providing the ecommerce platform and related services, Shopify may process certain personal information relating to website visitors and customers.
Shopify’s handling of personal information is governed by its applicable privacy terms and policies.
5. DELIVERY PROVIDERS
Where necessary to fulfil an order, relevant information may be provided to postal, courier or delivery providers.
This may include your name, delivery address and other information reasonably required to complete delivery.
Information is shared only where reasonably necessary to provide the relevant service.
6. TELEGRAM COMMUNICATIONS
Aurion Labs may communicate with customers through Telegram where customers choose to contact us using this service.
Our official Telegram contact is:
@aurionlabs
Please be aware that information submitted through Telegram is also processed through Telegram’s platform and may therefore be subject to Telegram’s own privacy practices and terms.
Customers who do not wish to communicate through Telegram may use the Contact form available through the Aurion Labs website.
7. SHARING YOUR PERSONAL INFORMATION
Aurion Labs does not sell your personal information.
We may share personal information with third parties where reasonably necessary to operate our business, including:
• Ecommerce and website service providers
• Payment processors
• Delivery and courier providers
• IT and technical service providers
• Professional advisers where required
• Government, regulatory or law-enforcement authorities where legally required
We may also disclose information where reasonably necessary to establish, exercise or defend legal rights or to prevent fraud or other unlawful activity.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting, tax and regulatory requirements.
Different categories of information may therefore be retained for different periods.
When personal information is no longer required, it will be deleted, anonymised or otherwise handled appropriately.
9. DATA SECURITY
Aurion Labs takes reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their own account information and communications.
10. COOKIES
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and support ecommerce functionality.
Certain cookies may be provided by Shopify or other services used to operate the website.
Where consent is legally required for non-essential cookies, appropriate choices should be made available to website visitors.
Further information may be provided through the website’s cookie settings or cookie notice.
11. MARKETING COMMUNICATIONS
Where Aurion Labs offers marketing communications, we will handle personal information used for those communications in accordance with applicable data-protection and electronic-marketing requirements.
Where consent is required, marketing communications will only be sent where appropriate consent has been obtained.
You may withdraw your consent or unsubscribe from marketing communications at any time using the method provided in the relevant communication.
Service communications relating to an order or customer enquiry are separate from marketing communications.
12. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances and applicable UK data-protection law, you may have rights relating to your personal information, including the right to:
• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request transfer of certain information where applicable
• Withdraw consent where processing is based upon consent
These rights are subject to applicable legal requirements and exemptions.
13. CHILDREN’S PRIVACY
The Aurion Labs website and research materials are not directed towards children.
We do not knowingly seek to collect personal information from children for the purpose of selling research materials to them.
14. INTERNATIONAL DATA TRANSFERS
Some service providers used to operate our website or process communications may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data-protection law.
15. THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
Aurion Labs is not responsible for the privacy practices, security or content of independently operated third-party websites.
We recommend reviewing the privacy information provided by those services before supplying personal information to them.
16. CHANGES TO THIS PRIVACY POLICY
Aurion Labs may update this Privacy Policy periodically to reflect changes to our website, business practices, service providers or applicable legal requirements.
The latest version will be published on this website.
17. CONTACT US
If you have questions about this Privacy Policy, how your personal information is handled, or wish to exercise a data-protection right, please contact Aurion Labs.
Preferred contact:
Telegram: @aurionlabs
Alternatively, please use the Contact form available through our website.
Aurion Labs
Precision. Quality. Innovation.