Shipping policy
SHIPPING POLICY
Overview
At Aurion Labs, we take care to ensure all orders are securely packaged and prepared for dispatch with consideration given to the storage and handling requirements of our research materials.
This Shipping Policy explains how orders are processed, dispatched and delivered.
1. Order Processing
Orders are processed as quickly as reasonably possible following successful payment and order confirmation.
Orders placed during weekends, bank holidays or periods of unusually high demand may require additional processing time.
Once an order has been dispatched, you will receive confirmation where applicable.
2. UK Shipping
Aurion Labs currently provides delivery to eligible UK addresses.
Available delivery options and applicable shipping charges will be displayed during checkout before payment is completed.
Delivery times shown during checkout are estimates and cannot be guaranteed.
3. Shipping Charges
Shipping charges are calculated and displayed during checkout.
Customers will be able to review applicable delivery charges before completing their purchase.
4. Packaging
All orders are carefully packaged to help protect products during transit.
Where appropriate, packaging may include protective materials designed to reduce the risk of physical damage and unnecessary exposure to environmental conditions during transportation.
5. Temperature-Sensitive Research Materials
Certain Aurion Labs research materials have recommended refrigerated storage conditions.
Products are stored appropriately prior to dispatch. However, unless specifically stated otherwise for a particular shipping service, standard delivery should not be interpreted as validated temperature-controlled or pharmaceutical cold-chain transportation.
Customers should place products into their recommended storage conditions as soon as reasonably possible following delivery.
6. Delivery Times
Estimated delivery times begin from the date of dispatch rather than the date an order is placed.
Delivery may occasionally be affected by circumstances outside the reasonable control of Aurion Labs, including:
• Courier or postal delays
• Adverse weather
• Bank holidays
• Industrial action
• Incorrect or incomplete delivery information
• Other transportation disruptions
Where possible, we will assist customers experiencing delivery problems.
7. Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery information carefully before completing checkout.
If you notice an error after placing an order, contact Aurion Labs as soon as possible.
We cannot guarantee that an address can be changed once an order has entered the dispatch process.
8. Tracking
Where a tracked delivery service is used, tracking information will be provided when available.
Tracking information may take some time to become active after the parcel has been handed to the delivery provider.
9. Missing or Delayed Orders
If your order has not arrived within the expected delivery period, please contact Aurion Labs through our website contact form.
Please provide your:
• Name
• Order number
• Delivery postcode
We will review the available tracking information and, where appropriate, investigate the delivery with the relevant carrier.
10. Damaged Deliveries
Please inspect your order as soon as reasonably possible following delivery.
If your parcel or products arrive damaged, contact Aurion Labs promptly.
We may request photographs of:
• The external packaging
• Shipping label
• Internal packaging
• Damaged product
This information allows us to investigate the issue and determine the appropriate resolution.
11. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us as soon as reasonably possible.
Where an error by Aurion Labs is confirmed, we will arrange an appropriate replacement or refund.
12. Failed Delivery
Where delivery cannot be completed because incorrect information was supplied, delivery was refused, or a parcel was not collected following reasonable delivery attempts, additional postage charges may apply if the order needs to be dispatched again.
This does not affect any statutory rights that cannot legally be excluded.
13. International Shipping
Unless international delivery is specifically offered as an option during checkout, Aurion Labs orders are available for UK delivery only.
International customers should not place an order using a UK delivery option with the intention of subsequently forwarding research materials internationally without first ensuring that doing so complies with all applicable laws and regulations.
14. Research Materials
Aurion Labs products are supplied exclusively for laboratory, analytical and scientific research purposes.
Products are not intended for human or veterinary use.
15. Contact Us
For questions regarding shipping, tracking or an existing delivery, please contact Aurion Labs through our website contact form and include your order number wherever possible.
Aurion Labs
Precision. Quality. Innovation.