Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Aurion Labs. Throughout the site, the terms “we”, “us” and “our” refer to Aurion Labs.

By accessing this website, purchasing products from us or using any part of the website, you agree to these Terms of Service.

Please read these terms carefully before placing an order.

1. RESEARCH USE ONLY

Products supplied by Aurion Labs are intended exclusively for legitimate laboratory, analytical and scientific research purposes.

Products are not intended for human or veterinary use.

By purchasing from Aurion Labs, you acknowledge the stated research classification of the products and agree to use, handle and store them responsibly and in accordance with applicable laws and regulations.

2. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate.

Product images are provided for presentation and identification purposes and may not always represent minor variations in packaging, labelling or presentation.

We reserve the right to update product information where necessary.

3. ORDERS

All orders are subject to acceptance and product availability.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable
• Incorrect pricing or product information has been displayed
• Payment cannot be authorised
• We reasonably suspect fraudulent activity
• We reasonably believe an order would result in unlawful or inappropriate use of a product

If payment has already been taken for an order that we subsequently cancel, an appropriate refund will be issued.

4. PRICING & PAYMENT

All prices displayed on the website are shown in pounds sterling (GBP) unless otherwise stated.

Applicable delivery charges will be displayed during checkout where relevant.

Prices may change without notice, but changes will not normally affect orders already accepted by Aurion Labs.

Payment must be successfully completed using one of the payment methods available at checkout.

5. SHIPPING & DELIVERY

We aim to prepare and dispatch orders within the timescales stated on our website.

Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control, including courier delays, adverse weather and disruption to postal services.

Customers are responsible for providing complete and accurate delivery information when placing an order.

6. STORAGE & HANDLING

Research materials may require specific storage and handling conditions.

Customers are responsible for following the storage information supplied with the product, including refrigeration requirements where applicable.

Aurion Labs cannot accept responsibility for deterioration or damage resulting from inappropriate storage, handling, contamination or exposure to unsuitable conditions after successful delivery.

This does not limit any statutory rights that cannot legally be excluded.

7. RETURNS & REFUNDS

Returns, cancellations and refunds are handled in accordance with our separate Returns & Refund Policy and applicable UK consumer law.

8. INTELLECTUAL PROPERTY

Unless otherwise stated, the Aurion Labs name, branding, logo, website design, written content, graphics and other original materials displayed on this website are owned by or licensed to Aurion Labs.

They may not be reproduced, distributed, modified or used commercially without prior permission.

Third-party names, trademarks and intellectual property remain the property of their respective owners.

9. PROHIBITED USE

You must not use this website or products purchased through it:

• For any unlawful purpose
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To provide false or misleading information
• To interfere with the operation or security of the website
• For purposes inconsistent with the research-only designation of the products

We reserve the right to refuse service where we reasonably believe these conditions have been breached.

10. WEBSITE AVAILABILITY

We aim to maintain reliable access to the Aurion Labs website but cannot guarantee that the website will always be available without interruption or error.

We may temporarily suspend or modify parts of the website for maintenance, security, technical or operational reasons.

11. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by law, Aurion Labs will not be responsible for losses arising from misuse of products, failure to follow stated storage or handling requirements, or use of products for purposes inconsistent with their stated research classification.

12. PRIVACY

Personal information submitted through the website is handled in accordance with our Privacy Policy and applicable data-protection requirements.

Payment information may also be processed by third-party payment providers in accordance with their respective privacy policies.

13. CHANGES TO THESE TERMS

We may update these Terms of Service periodically to reflect changes to our business, website, products or applicable legal requirements.

14. GOVERNING LAW

These Terms of Service are governed by the laws of England and Wales.

Nothing in these terms is intended to deprive a consumer of any mandatory legal protections or jurisdictional rights available to them under applicable law.

15. CONTACT

For questions regarding these Terms of Service or an existing order:

Telegram: @aurionlabs

Alternatively, please use the Contact form available through our website.

Aurion Labs
Precision. Quality. Innovation.